Many of our lights have "Try Me" mode set when packaged, this setting also saves the accidental turning on of our lights when in transit.

If your NEBO light is only staying on for 10 seconds, your light will be in "Try Me" mode.

Many of our lights are set to "Try Me" mode set when packaged, this mode also saves the accidental turning on of our lights when in transit to preserve the battery.

To turn off the feature, remove the batteries for 30 seconds and simply replace to turn the feature off.

Alternatively, holding the power button down for 15 seconds can reset torches using rechargeable batteries.

If you have purchased the Mycro Headlamp, then please plug the headlamp into charge first and then unplug.

Your light will now be reset and operate as normal.

If you wish to preserve your night vision and your light has a red light option.

While the light is turned off, press and hold the power button to get directly to red light mode.

Yes. All of our brands' flashlights have lumen ratings that are tested and verified to ANSI standards. ANSI is the American National Standards Institute and the organization responsible for defining what criteria a light must achieve in order to receive a valid lumen rating.

For our flashlights that use alkaline batteries (non-rechargeable), NiMH (nickel-metal hydride) or NiCd (nickel-cadmium) rechargeable batteries will work fine, but with slightly reduced performance. These batteries output a slightly lower voltage than an alkaline which results in the slightly reduced brightness and runtime.

Rechargeable Li-Ion (lithium ion) cells should NEVER be used in our non-rechargeable products. These batteries feature a much higher operating voltage that could damage our products. The only exception to this is any products that use lithium primary (non-rechargeable) batteries.

IP67 Represents one of the highest levels of protection offered by an IP rating. This rating provides: Complete protection against ingress of dust and airborne particles. Protection against water and liquids, up to and including immersion in up to one meter of water.

IPX4 Protects from splashing water, no matter the direction.

IPX6 Protects from powerful water jets.

IPX7 Protects in water up to 3 feet (1 meter)

IP66 waterproof against hose-directed water and falling drops of rain or snow, it's not intended to be submerged in water.

Yes, Nebo stands behind its products across all brands with a 2-year limited manufacturer's warranty. Any item purchased from us that does not perform properly due to a manufacturer defect can be returned for a warranty replacement. This warranty does not cover normal wear and tear or batteries.